Are you a dumbass manager?

Do you believe long hours means more productivity? Do believe controlling employees v. trusting them drives morale? Do you believe face-to-face meetings is the only way to build and sustain teams?

If you said yes to all those questions….You’re a dumbass.

I believe there to be a difference between business and customer service. Business is this “thing” people buy and sell. Customer service is more about the experience of buying and selling business.

Example: My food was DELICIOUS, but my server was miserable.

Another example is the one I explain in this video.